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Official WhatsApp Cloud API · UAE-Hosted · Meta-Verified

Turn every WhatsApp message into a booked service, an approved quote, or a returning car.

A visual playbook of the WhatsApp CRM & AI Assistant for DCM DXB — car service & repair garage. Book a service, send a photo for a quote, approve the work, get a "car ready" alert and the payment link — all on one Meta-verified number. Real dashboards. Ready-made garage templates. Three engines: Sales · Marketing · Service.

See the Dashboards → Book a free demo
Channel · Official WhatsApp Cloud API Hosting · UAE · PDPL + ISO 27001 aligned Languages · Arabic, English & 30+ more Go-live · 10 business days
73%
Customers prefer WhatsApp for business
5×
Higher engagement vs email
94%
Payment collection on WhatsApp reminders
23 min
Avg interval between WhatsApp checks
10 days
From signed-off to fully live
24/7
Multilingual AI agent, never asleep
What it helps you achieve

Marketing that converts, service that retains, sales that close.

The same engine drives all three. Less ad spend wasted on cold reach. More replies. More repeat orders. More signed-off invoices.

70%

Faster first reply

AI answers in seconds — your customers never wait. No lead lost to a slow inbox or a closed shop.

40%

More conversions

Instant catalogue, instant booking, instant pay-link. Buying happens in the chat — friction-free.

60%

Lower support cost

The AI handles FAQs, status checks, refunds and reminders 24/7. Humans handle the conversations that matter.

85%

CSAT score

Replies in their language, on their preferred channel, on their schedule. Customers actually thank the bot.

94%

Payments collected

WhatsApp reminders with embedded pay-links outperform email, SMS and call-centre follow-up for due-date collections.

5 min

Campaign to launch

Pick a template, choose a segment, hit send. Marketing that takes a coffee break, not a sprint.

The Dashboards

Everything you control — at a glance.

Real screens from the live admin. Click into any tile to see the workflow it supports — from sending one "car ready" alert to a service-due reminder blast to your whole customer book.

Send WhatsApp Template Message dashboard
01 · Garage Templates

Send Template Message

Approved Meta templates with image headers, variables and a live preview — quote approval, "car ready", service-due reminder, registration renewal. Pick the customer, pick the template, send.

Quotes, alerts & OTPs →
Create New Campaign dashboard
02 · Campaigns

Create New Campaign

Two-step builder: choose template + body, then target by car make, last-service date, area or VIP tag. Schedule a Ramadan-AC-check blast or a tyre-season offer — timezone-aware, with expiry.

Service reminders & offers →
Campaign Dashboard with metrics
03 · Analytics

Campaign Dashboard

Real delivery and read-status per recipient — Total Contacts, Delivered, Read, Failed, Expired, Sent. See which service reminders landed. Re-target failed contacts in one click.

Real numbers, not estimates →
QR code generation
04 · QR / Click-to-chat

QR Code Generator

Print on the reception desk, invoices, recovery trucks or workshop banners. One scan → a chat opens with the garage number.

Workshop-to-chat →
Bot Flow Builder
05 · Bot Flow Builder

Drag-and-drop Bot Flows

Visual flow builder — Book a Service, Get a Quote, Repair Status, Recovery / Towing, Spare-Parts Enquiry. No code. Edit nodes, branch on car type, route to the right bay or advisor.

Conversational workflows →
Import / Export Contacts
06 · Customers & Cars

Import & Export

XLSX in, XLSX out. Hold a profile per customer with their cars, plates, last service date and labels. Migrate from your existing garage CRM with zero copy-paste.

CRM sync →
Interactive button messages in WhatsApp chat
07 · Interactive Messages

Buttons, lists, media & quick replies

Rich, tap-friendly conversations: list-pickers for service types, quick-reply buttons for "Approve / Decline / Call me", interactive payment links, before-and-after photo carousels and PDF inspection reports. The conversation does the work — the customer just taps.

Friction-free customer journeys →
What the customer sees · DCM DXB

A real conversation. From "my AC isn't cold" to "car's ready".

The bot handles the enquiry, the photo quote, the booking and the payment link. Your service advisor gets a clean job card, your customer gets live status, and your CRM logs the whole repair history per number plate.

9:41 ●●● 5G 100%
‹
D
DCM DXB Garageonline · typing…
📹📞
Front bumper scratched + need a major service. 2021 Nissan Patrol.10:14 AM
📷 Photo10:14 AM
AI · SalesGot it 👍 For the bumper that looks like a buff & respray. Pick what you need:
🔧 Major service (Patrol) 🎨 Bumper respray quote 🧑‍🔧 Talk to an advisor
10:14 AM
Both. When can you take it?10:15 AM
AI · ServiceThu 9 AM, free pickup from Business Bay. Est. AED 1,450 service + AED 600 respray — approve before we start.
✅ Approve & book📅 Pick another slot
10:15 AM
We'll WhatsApp photos + a pay-link when it's ready 🚗10:15 AM
😀
📎  Type a message
🎙
➤
2:11 ●●● 5G 92%
‹
د
DCM DXB · العربيةمتصل الآن
📹📞
سيارتي تسحب لليمين وفيه صوت بالفرامل. متاح بكرة؟2:11 م
AI · مبيعات أهلًا 👋 يبدو فحص فرامل + ميزان. متاح بكرة ٩ ص أو ٤ م في القوز.
📅 احجز موعد 🚗 سحب مجاني
2:11 م
٩ الصباح. مع سحب من ديرة.2:12 م
AI · خدمة تم الحجز ✅ بكرة ٩ ص · سحب مجاني من ديرة. سنرسل عرض السعر قبل بدء أي عمل. 2:12 م
تذكير قبل الموعد بساعة 🕘2:12 م
😀
📎  اكتب رسالة
🎙
➤
Try it live · Speaks back

Talk to the DCM DXB bot — it answers out loud.

Tap the mic and ask, or pick a question below. The same AI that runs on WhatsApp replies here in a natural British voice — prices, hours, booking, recovery. No hold music.

Tap to speak
Your conversation will appear here — and you'll hear every reply.
🔊 Best in Chrome or Safari · tap a chip to hear the bot speak
The Workflow

One conversation, five jobs done — without you typing.

Every inbound message moves through the same path. AI handles what it can. Humans handle what they should. Every step is logged.

1

Capture

QR on the invoice, Google/Meta ad, website widget or direct number. Customer name, car, plate and source captured automatically.

2

Understand

AI reads the message (and the photo) — service, quote, repair status, recovery, parts — in 30+ languages. Voice notes auto-transcribed.

3

Quote & Route

Estimate drafted, job tagged by car make and work type, routed to the right bay or advisor. Working-hour aware. Full context handed over.

4

Book & Bill

Confirm the slot, arrange free pickup/recovery, raise the job card, send the approval & pay-link. Integrates with your garage management & payment systems.

5

Follow up

"Car ready" + before/after photos pushed. CSAT collected. Next-service-due reminder & registration-renewal nudge scheduled. The retention loop runs itself.

WhatsApp CRM · Campaign Dashboard
Campaign Dashboard
Feature Spotlight

The three things that make it work.

Three pieces from the platform you should actually see before signing anything.

Drag-and-drop Bot Flow Builder

Build the conversation the way you'd draw it on a whiteboard. Each node is an answer, a question, a database lookup, a payment link or a handoff.

  • No code — designed for ops & marketing teams
  • Branch on language, customer tag, time of day or past orders
  • Hot-reload: edit a node, the live flow updates in seconds
Bot Flow Builder

Service reminders in 5 minutes flat

Pick an approved template, choose a segment, click send. Or schedule the next "your service is due" run and forget about it.

  • Image, video, document or text — send inspection PDFs & offers
  • Smart segments — by car make, last-service date, area, VIP / fleet
  • Restrict by language so each customer gets Arabic or English
Create New Campaign

Honest analytics — delivery, read, fail

Not "impressions". Not "reach". Per-recipient delivery and read receipts, so you know exactly which 4.55% read it and which 0% expired.

  • Re-target failed contacts in one click
  • Export per-campaign reports as CSV
  • Plug into your existing BI via webhooks
Campaign Dashboard
Ready-made Templates

The garage message library, pre-approved & ready.

Meta-approved WhatsApp templates built for a car workshop — bilingual (English / Arabic), with variables for name, plate, amount and link. Drop them in on day one.

01

Booking Confirmation

"Hi {{name}}, your {{car}} service is booked for {{date}} at {{time}}. Free pickup from {{area}}? Reply YES."

Utility
02

Photo-Quote Approval

"Estimate for {{plate}}: {{amount}}. Tap to approve before we start — we never touch the car without your OK."

Utility
03

Car Ready 🚗

"Good news {{name}} — your {{car}} is ready! Before/after photos attached. Pay & collect: {{link}}."

Utility
04

Service-Due Reminder

"It's been 6 months / {{km}} km since your last service, {{name}}. Book your {{car}} in this week and save 10%."

Marketing
05

Registration Renewal

"Your {{plate}} registration expires {{date}}. We can handle testing + renewal for you. Want us to arrange it?"

Utility
06

Recovery / Towing

"Breakdown? Share your live location and we'll dispatch recovery. ETA and driver details sent here."

Utility
07

Seasonal AC / Tyre Offer

"Summer's here ☀️ Free AC gas-level check with any service this month, {{name}}. Book your {{car}} now."

Marketing
08

CSAT & Review

"How did we do on your {{car}}, {{name}}? Tap 👍 or 👎 — and if we earned it, a Google review means the world."

Utility
Rollout

Live in 10 business days. Fixed scope. Daily checkpoints.

Four phases. Your team always knows where we are.

Phase 1
Day 1 – 2

Onboarding

Discovery workshop, intent inventory, FAQ & SOP capture, brand assets, agent list, Meta verification kicked off.

Phase 2
Day 3 – 5

Setup & Config

WhatsApp Cloud API provisioning, CRM & inbox setup, templates submitted, roles, working hours, integrations.

Phase 3
Day 6 – 8

AI Training

Knowledge base ingested, bot flows built, qualification scripts, routing rules, full end-to-end test in staging.

Phase 4
Day 9 – 10

Go Live

Team training, UAT sign-off, production cutover, first-week hyper-care with daily review.

Governance & Security

Built for compliance from day one.

Customer messages are sensitive. The platform treats them that way at every layer.

UAE PDPL Compliant

Aligned with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, plus GDPR-aligned controls.

ISO/IEC 27001 Aligned

Information security management modelled on ISO/IEC 27001. Regular audits, proactive threat detection, privacy-first design.

Meta-Verified Business

Official WhatsApp Business Account with Meta verification — green tick, trusted sender, higher messaging limits.

UAE Hosting

Servers physically located in the UAE; 99.9% uptime; isolated tenant per customer; data residency on request.

End-to-End Encryption

WhatsApp E2EE on the wire, AES-256 at rest, TLS 1.3 in transit, role-based access & per-user audit log.

Your Data, Your Control

You own your data. We never sell or share without consent. Tools to access, export or delete are always available.

Proof on the ground

Trusted by government, retail, healthcare, automotive & food.

From UAE Government Transaction Centres to a 75-outlet pharmacy chain in KSA — the same engine now runs the front desk at DCM DXB. The pattern is proven across sectors and borders.

100+Brands served
8+Countries
70%Faster quote-to-approval
3UAE Govt centres live
Use Case · Car Service & Repair Garage

One number for the whole workshop — DCM DXB.

Enquiries, photo-quotes, bookings, "car ready" alerts and pay-links used to be scattered across calls, walk-ins and a busy reception desk. With WhatsApp CRM & AI, DCM DXB runs it all on one Meta-verified number: the AI qualifies and quotes 24/7, service advisors pick up with full car history, and every job is logged per number plate — so the next service reminder writes itself.

🔧 Booking & quotes 🚗 Recovery / towing 🎨 Body & paint 🔁 Service-due & renewal reminders 📍 Al Quoz · Business Bay · Deira

Ready to make WhatsApp your busiest service bay?

Book a free 30-minute working session. We'll walk through your top three customer requests — booking, photo-quote, "car ready" — sketch the matching flow, and confirm the garage-system integrations you need.

Schedule Free Demo →
Emailsiya@fcits.ae Phone+971 56 545 5692 WhatsApp+971 56 545 5692 Webwww.fcits.ae