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Official WhatsApp Cloud API · UAE-Hosted · Meta-Verified

Turn every WhatsApp message into a customer, a booking, or a repeat order.

A visual playbook of the WhatsApp CRM & AI Assistant — the engine behind EatCookJoy, government transaction centres, retail chains, clinics and growing UAE brands. Real dashboards. Real templates. One number, three engines: Sales · Marketing · Service.

See the Dashboards → Book a free demo
Channel · Official WhatsApp Cloud API Hosting · UAE · PDPL + ISO 27001 aligned Languages · Arabic, English & 30+ more Go-live · 10 business days
73%
Customers prefer WhatsApp for business
5×
Higher engagement vs email
94%
Payment collection on WhatsApp reminders
23 min
Avg interval between WhatsApp checks
10 days
From signed-off to fully live
24/7
Multilingual AI agent, never asleep
What it helps you achieve

Marketing that converts, service that retains, sales that close.

The same engine drives all three. Less ad spend wasted on cold reach. More replies. More repeat orders. More signed-off invoices.

70%

Faster first reply

AI answers in seconds — your customers never wait. No lead lost to a slow inbox or a closed shop.

40%

More conversions

Instant catalogue, instant booking, instant pay-link. Buying happens in the chat — friction-free.

60%

Lower support cost

The AI handles FAQs, status checks, refunds and reminders 24/7. Humans handle the conversations that matter.

85%

CSAT score

Replies in their language, on their preferred channel, on their schedule. Customers actually thank the bot.

94%

Payments collected

WhatsApp reminders with embedded pay-links outperform email, SMS and call-centre follow-up for due-date collections.

5 min

Campaign to launch

Pick a template, choose a segment, hit send. Marketing that takes a coffee break, not a sprint.

The Dashboards

Everything you control — at a glance.

Real screens from the live admin. Click into any tile to see the workflow it supports — from sending a single template message to running a 50,000-contact broadcast.

Send WhatsApp Template Message dashboard
01 · Templates

Send Template Message

Approved Meta templates with image headers, variables and a live preview. Pick the contact, pick the template, send — or save for a campaign.

Individual sends & OTPs →
Create New Campaign dashboard
02 · Campaigns

Create New Campaign

Two-step builder: choose template + body, then target contacts by group, label, language or tag. Schedule or send now — timezone-aware, with expiry.

Bulk broadcasts →
Campaign Dashboard with metrics
03 · Analytics

Campaign Dashboard

Real delivery and read-status per recipient — Total Contacts, Delivered, Read, Failed, Expired, Sent. No vanity metrics. Re-target failed contacts in one click.

Real numbers, not estimates →
QR code generation
04 · QR / Click-to-chat

QR Code Generator

Print on menus, posters, packaging or storefronts. One scan → conversation opens with your business number.

Offline-to-chat →
Bot Flow Builder
05 · Bot Flow Builder

Drag-and-drop Bot Flows

Visual flow builder — Account Assistance, Order Management, Billing, Promotions, General Enquiries. No code. Edit nodes, branch on conditions, route to the right team.

Conversational workflows →
Import / Export Contacts
06 · Contacts

Import & Export

XLSX in, XLSX out. Add segments, labels, language and custom fields. Migrate from your existing CRM with zero copy-paste.

CRM sync →
Interactive button messages in WhatsApp chat
07 · Interactive Messages

Buttons, lists, media & quick replies

Rich, tap-friendly conversations: list-pickers for menu items, quick-reply buttons for "Yes / No / Reschedule", interactive payment links, document and image carousels. The conversation does the work — the customer just taps.

Friction-free customer journeys →
What the customer sees · EatCookJoy

A real conversation. From "hungry" to "on its way".

The bot handles the discovery, the menu, the booking and the payment. Your chef gets the order, your customer gets the meal, and your CRM gets a clean record.

9:41 ●●● 5G 100%
‹
E
EatCookJoyonline · typing…
📹📞
Hi! Looking for a home chef for Iftar — 8 people Friday night, Pakistani food. Possible?10:14 AM
AI · SalesYes — Chef Asma & Chef Saima both free Friday for 8 guests. Here are the menus:
🥘 Chef Asma · Lahori Iftar 🍛 Chef Saima · Karachi Spread 👨‍🍳 Talk to a human
10:14 AM
Chef Asma please. Same address as last time.10:15 AM
AI · ServiceConfirmed ✅ Chef Asma · Lahori Iftar · Fri 6:30 PM · Jumeirah 2.
💳 Pay securely · Stripe
10:15 AM
Chef-on-route updates incoming Friday afternoon 🍴10:15 AM
😀
📎  Type a message
🎙
➤
2:11 ●●● 5G 92%
‹
ا
EatCookJoy · العربيةمتصل الآن
📹📞
أبغى شيف يطبخ منسف الجمعة لـ ١٢ شخص2:11 م
AI · مبيعات أهلًا 👋 الشيف رنا (الأردنية) متاحة الجمعة. منسف لـ ١٢ ضيف.
📋 عرض القائمة ✅ تأكيد الحجز
2:11 م
تأكيد. نفس العنوان السابق.2:12 م
AI · خدمة تم الحجز ✅ الشيف رنا · الجمعة 6:00 م · ١٢ ضيف. رابط الدفع أسفله. 2:12 م
سنرسل تذكير قبل ٢٤ ساعة 🕖2:12 م
😀
📎  اكتب رسالة
🎙
➤
The Workflow

One conversation, five jobs done — without you typing.

Every inbound message moves through the same path. AI handles what it can. Humans handle what they should. Every step is logged.

1

Capture

QR code, ad-click, website widget, or direct number. Phone number, name, language and source captured automatically.

2

Understand

AI classifies intent — enquiry, booking, complaint, status — in 30+ languages. Voice notes auto-transcribed.

3

Qualify & Route

Lead score computed. Routed by language, region, product line, VIP tag. Working-hour aware. Full context to agent.

4

Transact

Book the slot, place the order, raise the ticket, send the pay-link. Integrates with your e-commerce, booking and helpdesk.

5

Follow up

Status updates auto-pushed. CSAT collected. Win-back and cross-sell scheduled. The loyalty loop runs itself.

WhatsApp CRM · Campaign Dashboard
Campaign Dashboard
Feature Spotlight

The three things that make it work.

Three pieces from the platform you should actually see before signing anything.

Drag-and-drop Bot Flow Builder

Build the conversation the way you'd draw it on a whiteboard. Each node is an answer, a question, a database lookup, a payment link or a handoff.

  • No code — designed for ops & marketing teams
  • Branch on language, customer tag, time of day or past orders
  • Hot-reload: edit a node, the live flow updates in seconds
Bot Flow Builder

Campaigns in 5 minutes flat

Pick an approved template, paste a segment, click send. Or schedule it for a future timezone and forget about it.

  • Image, video, document or text campaigns
  • Smart tag segments — VIP, lapsed, language, region
  • Restrict by language code so each customer gets the right script
Create New Campaign

Honest analytics — delivery, read, fail

Not "impressions". Not "reach". Per-recipient delivery and read receipts, so you know exactly which 4.55% read it and which 0% expired.

  • Re-target failed contacts in one click
  • Export per-campaign reports as CSV
  • Plug into your existing BI via webhooks
Campaign Dashboard
Rollout

Live in 10 business days. Fixed scope. Daily checkpoints.

Four phases. Your team always knows where we are.

Phase 1
Day 1 – 2

Onboarding

Discovery workshop, intent inventory, FAQ & SOP capture, brand assets, agent list, Meta verification kicked off.

Phase 2
Day 3 – 5

Setup & Config

WhatsApp Cloud API provisioning, CRM & inbox setup, templates submitted, roles, working hours, integrations.

Phase 3
Day 6 – 8

AI Training

Knowledge base ingested, bot flows built, qualification scripts, routing rules, full end-to-end test in staging.

Phase 4
Day 9 – 10

Go Live

Team training, UAT sign-off, production cutover, first-week hyper-care with daily review.

Governance & Security

Built for compliance from day one.

Customer messages are sensitive. The platform treats them that way at every layer.

UAE PDPL Compliant

Aligned with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, plus GDPR-aligned controls.

ISO/IEC 27001 Aligned

Information security management modelled on ISO/IEC 27001. Regular audits, proactive threat detection, privacy-first design.

Meta-Verified Business

Official WhatsApp Business Account with Meta verification — green tick, trusted sender, higher messaging limits.

UAE Hosting

Servers physically located in the UAE; 99.9% uptime; isolated tenant per customer; data residency on request.

End-to-End Encryption

WhatsApp E2EE on the wire, AES-256 at rest, TLS 1.3 in transit, role-based access & per-user audit log.

Your Data, Your Control

You own your data. We never sell or share without consent. Tools to access, export or delete are always available.

Proof on the ground

Trusted by government, retail, healthcare, food & education.

From UAE Government Transaction Centres to a 75-outlet pharmacy chain in KSA — the pattern is proven across sectors and borders.

100+Brands served
8+Countries
75+Pharmacy outlets · KSA
3UAE Govt centres live
Case Study · Government Transaction Centre

From cold enquiry to live deployment — Alsaada Transaction Centre.

First demo was met with a flat response. We stayed engaged — periodic product updates, value-driven follow-ups, and a clear picture of what an intelligent platform could unlock. Trust earned, a core-team meeting triggered, deal closed. The platform is now live across Alsaada Transaction Centre branches in Dubai, Abu Dhabi (MBZ) and Abu Dhabi International Airport.

📍 Dubai 📍 Abu Dhabi · MBZ 📍 Abu Dhabi International Airport 🏥 Shams Pharmacy · 75+ outlets · KSA 🍴 EatCookJoy · home chefs UAE

Ready to make WhatsApp your busiest counter?

Book a free 30-minute working session. We'll walk through your top three customer intents, sketch the matching flow, and confirm the integrations you need.

Schedule Free Demo →
Emailsiya@fcits.ae Phone+971 56 545 5692 WhatsApp+971 56 545 5692 Webwww.fcits.ae