azizsaif.com/aftab-19062026-1 · 19 JUN 2026
Lecture 01 of 02 · For Ace Management Concepts (AMC), Dubai
Is Technology Making the Value Chain More Human — or Less Human?
A balanced enquiry into automation, AI and the changing role of people across the value chain: the two cases, an activity-by-activity view, the human + machine augmentation model, risks, opportunities, and a class debate.
azizsaif.com/aftab-19062026-1
16 slidesDebate formatDiscussion questionsDiagram + chart
What's inside
- The two anchoring cases — where technology helped, where it didn't
- An activity-by-activity scan: inbound, operations, outbound, marketing, service, plus support activities
- The human + machine augmentation model: which tasks technology amplifies, which it replaces, which it leaves alone
- Risks for the operator (job design, dignity, decision quality) and opportunities (cycle time, accuracy, reach)
- A class debate format with prepared positions and discussion prompts
Print or present. The PowerPoint is built to teach — open in PPT and present in class. The PDF is for reading or printing as a handout.
With best wishes for your class,
Aziz Saif