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E-Commerce · D2C · Sanitized Case Study

Urban Lifestyle — D2C Setup

An urban-apparel brand migrating from wholesale-dominant to D2C-dominant — platform, logistics, marketing & ops blueprint.

UAE + KSA 420 SKU · 2 warehouses Setup Blueprint
AED 950kSetup Investment
AED 6.4MYear 1 D2C GMV
42%Year 1 D2C Share
9 moSetup to Scale

The ask

An apparel brand with 7 years of wholesale history wanted to shift 40%+ of revenue to D2C within 12 months — without cannibalising their retail stockists.

Problem

Wholesale vs D2C channel conflict

Stockists were nervous. Pricing arbitrage, stock allocation and launch exclusivity all needed thinking — the setup wasn't just tech, it was channel diplomacy.

Opportunity

Known brand, weak online

Brand awareness was already strong through wholesale. Organic traffic was being captured by stockists' sites — a direct site could recapture 30%+ of that demand.

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Fully sanitized. Client name, store name, exact locations & trading figures have been scrubbed. Industry, scale, deal structure & feasibility framework are preserved so you can see exactly how the work is shaped.

How we built it

A 5-step repeatable process — from brief to investor-ready pack, powered by AI across financial modelling, market sizing & narrative writing.

Platform selection & stack

Shopify Plus vs Salesforce B2C vs custom. Shopify Plus won on speed-to-launch and ecosystem maturity in the GCC.

Stockist protection & pricing policy

MAP policy, early-drop exclusivity, online-only SKU tier. Designed to grow D2C without blowing up wholesale.

Logistics & returns operations

Two 3PL partners (UAE + KSA), returns SLA of 5 days, reverse logistics flow. SLA-level contract template drafted.

Year 1 marketing plan & CAC ladder

Meta/Google at the top, TikTok creator seeding mid-funnel, email/SMS at the bottom. CAC ladder tuned by customer segment.

Implementation roadmap

9-month Gantt — platform build (month 1-3), soft launch (4-5), scale (6-9). Weekly checkpoint template for the internal PM.

What went into the investor pack

Each row is a finished tab, slide or one-pager handed to the client — ready to share with lenders, investors or JV partners.

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Executive Summary

One-page investor-ready narrative

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3-Year P&L Model

Revenue, COGS, opex, EBITDA by month

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Break-Even Analysis

Month-by-month to break-even point

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CapEx Breakdown

Fit-out, equipment, licensing & launch

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Platform Comparison Matrix

Shopify Plus vs alternatives

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Stockist Channel Policy

MAP + exclusivity framework

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Sensitivity Analysis

Best/base/worst case with levers

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9-Month Gantt

Implementation roadmap

What the client walked away with

Platform went live at month 4. D2C share reached 38% by month 14 — slightly below target but ahead of industry benchmarks. No major stockist lost.

Signal

No stockist relationship lost

The channel protection policy worked — the brand retained all 34 existing wholesale accounts during the transition.

Signal

38% D2C share at month 14

Short of the 42% target but ahead of the 25-30% industry benchmark for a wholesale-first apparel brand doing D2C pivot.

Need something similar?

Feasibility studies, investor pitches, P&L models & market sizing — built with AI in 48 hours, reviewed by 37+ years of GCC retail experience.

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